Web Help Desk Pro for Mac Free download

BS Editor: The Web Help Desk software provides all of the features and benefits of a World-Class Customer Service Software, Trouble Ticket Software, and Help Desk Software in one centralized, web-based solution. The Web Help Desk software offers an industry leading feature set that allows you to dynamically route, track and resolve your technical support issues and customer service desk requests with ease.

As a cross-platform, web based service solution, the Web Help Desk provides a low cost of ownership, ultimate portability and simple implementation. Because it's built to be cross-platform, you can be sure it will run on your server platform of choice;

Key Web Help Desk Features:

Create one or more service desk email inboxes on your existing email solution. Emails and file attachments sent to the inbox will be automatically converted into a ticket by the helpdesk software.

Dynamically route and assign help desk tickets to a specific technician or GROUP of technicians using your organization's business logic; based on ticket categories, technician skill set, location, department, technician availability and work load Balance.

End users can submit their requests via the Web Help Desk web Portal; an intuitive easy to use web interface. Dynamically display required and optional custom fields based on the ticket category selected.

Eliminate the disconnect between support tickets and email. Tech ticket maintenance options via email include: status change, public or hidden notes, reassign ticket, file attachments, add work Time and add billing rate. Customers can add ticket notes and attachments.

Manage both hardware & software and the clients they are assigned to; build parent/child relationships between assets to make tracking them a snap. Enter purchase order information and let Web Help Desk calculate warranty and lease end dates. Plus more!